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Sheer Folly: The Inside Story Of Michaels Failed IT Transformation

Sheer Folly: The Inside Story Of Michaels Failed IT Transformation

by Brittain Ladd | Oct 18, 2023 | Business, E-Commerce, Leadership, Management, Retail, Retailers, Social Media

Summary Ashley Buchanan engaged in unethical and potentially illegal behavior as the CEO of Michaels Stores. Buchanan hired Hsiao Wang, to build an IT platform for Michaels. Wang illegally copied software from leading software platforms with Buchanan’s approval...
This Is Why 95% Of Whole Foods Customers Leave The Store To Shop At Another Retailer

This Is Why 95% Of Whole Foods Customers Leave The Store To Shop At Another Retailer

by Brittain Ladd | Sep 22, 2023 | Business, Delivery, E-Commerce, Grocery, Leadership, Logistics, Retail, Robotics, Social Media

Shopping at Whole Foods certainly has it’s advantages. For example, being able to purchase the freshest of the fresh organic fruits and vegetables, and finding unusual items not carried by most grocery retailers. Whole Foods has developed a loyal cult following...
The Clock is Ticking for TikTok

The Clock is Ticking for TikTok

by Brittain Ladd | Aug 12, 2023 | Grocery, No Retreat, No Surrender, Retail, Social Media

To understand what TikTok is up to, one must first understand that TikTok is controlled by their parent company, ByteDance, based in China and worth $200B. Although TikTok is wildly popular in the USA, the majority of revenue and profits at ByteDance are driven by...
DoorDash will Create ‘X,’ an Everything App, Not Twitter

DoorDash will Create ‘X,’ an Everything App, Not Twitter

by Brittain Ladd | Aug 10, 2023 | Delivery, E-Commerce, Grocery, No Retreat, No Surrender, Retail, Social Media

Special thanks to Nancy Luna of Insider for quoting me in this article. Those who frequently read my posts know that I am a fan of DoorDash. In my opinion, DoorDash has one of the best CEOs in business, Tony Xu, and arguably the most capable executive team in the food...
A Simple Plan Gone Awry

A Simple Plan Gone Awry

by Brittain Ladd | Aug 2, 2023 | Grocery, No Retreat, No Surrender, Retail, Social Media

My compliments to Caroline O’Donovan of The Washington Post for this article. Amazon’s simple plan for groceries has gone awry. After acquiring Whole Foods Market in 2017, Amazon lost all momentum by FOOLISHLY competing against themselves by scaling Amazon Fresh...
This is Why Logistics and Velocity Matter

This is Why Logistics and Velocity Matter

by Brittain Ladd | Aug 1, 2023 | Delivery, Logistics, No Retreat, No Surrender, Retail, Social Media, Supply Chains

Amazon has announced that it has already delivered 1.8B packages to U.S. Prime members the same or next day, roughly four times what it delivered at those speeds by this point in 2019. For comparison, UPS delivered 24.3M packages per day in 2022 for a total of 6.2B...
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